FREQUENTLY ASKED QUESTIONS

Clear answers before the work starts.

From project scope and installation timing to support, upgrades, and Nexus Core, here are the questions we hear most often.

ABOUT WORKING WITH NEXUS

Frequently asked questions.

Open a question below for the answer. If your property has a unique requirement, send us the details and we’ll help scope it correctly.

What services does Nexus Network Services provide?

Nexus provides hospitality HSIA and network installation, structured cabling, network upgrades, site surveys, security-camera services, network takeovers, onsite technical visits, and ongoing technical support.

Do you work nationwide?

Yes. Nexus supports properties across the United States and coordinates both remote support and onsite project work.

Do you specialize in hotels and hospitality?

Hospitality is our primary focus. Our team works with the network, guest-access, property-operations, and support needs that hotels and other multi-site properties deal with every day.

How much does a Wi-Fi or network installation cost?

Pricing depends on the size and layout of the property, existing infrastructure, cabling requirements, equipment, scope, and access conditions. Submit a project request and our team can review the property and build the appropriate scope and estimate.

How long does an installation take?

Project timing depends on building count, room count, cabling, equipment, access windows, and the amount of existing infrastructure that can be reused. Nexus will review scheduling and expected duration with you before the project begins.

Can Nexus upgrade an existing network instead of replacing everything?

Yes. We can evaluate an existing network and recommend targeted upgrades when that makes sense, including access points, switches, gateways, cabling, racks, and related infrastructure.

Can Nexus take over management of an existing Wi-Fi network?

Yes. Network takeovers are available for properties that want to move monitoring, support, management, and future network work to Nexus.

Do you provide structured cabling?

Yes. Nexus handles low-voltage and structured-cabling work including new runs, retermination, patch panels, equipment-room cleanup, pathways, and related network infrastructure.

Do you install and support security cameras?

Yes. Nexus can help with new camera systems, additions, replacements, NVR-related work, connectivity, and camera troubleshooting.

Do you perform site surveys?

Yes. Site surveys can document existing equipment, coverage, cable pathways, camera requirements, network conditions, and the information needed to scope an upcoming project.

What equipment does Nexus work with?

Nexus works with multiple network platforms and selects equipment around the requirements of the property. Current deployments can include platforms such as Ubiquiti and TP-Link rather than forcing every property into one hardware model.

Why can Wi-Fi be slow even when the internet circuit is fast?

The ISP circuit is only one part of the path. Older access points, weak coverage, interference, congested channels, cabling problems, switch limitations, client devices, or network configuration can all reduce real-world performance. A network review can identify where the bottleneck actually is.

Do you provide 24/7 technical support?

Nexus provides 24/7 technical support for supported managed environments. Existing customers with an active outage should call 1-800-607-9150 ext. 1.

What is Nexus Core?

Nexus Core is our customer-facing network and property visibility platform. It provides a current view of supported properties and replaces the previous monitoring portal for customers who have been migrated to Core.

I am an existing customer. Where should I go?

Use the Client Access page for Nexus Core access and other customer resources. For an active managed-network outage, call technical support at 1-800-607-9150 ext. 1.

How do I request a quote?

Use the Request a Quote page to select the service you need and send the property details directly to Nexus. A representative will review the request and follow up.

STILL HAVE A QUESTION?

Tell us what is happening at the property.

Our quote flow routes the request by service and gives our team the details needed to respond.

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